07-28-2018 06:50 PM
I just bought the Insignia USB to HDMI/DVI Adapter (NS-PU37H-BK) to use with my MacBook Air 2014, MacOS v10.13.6. I installed the drivers listed for 10.11 and above without success. Upon further research, this adapter is made by DisplayLink and their website indicates that their products aren't compatible with any version 10.13.4 or above. Should I return this adapter for another? What are my options?
I want to be able to use my Mac with a fullsize monitor, and my Mac in clamshell mode.
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07-28-2018 09:50 PM
I am not sure what they mean by incompatible. Do they mean that the drivers they wrote were 32 bit and when the new 64 bit only OS comes out, it phases out the hardware?
Yes, I've heard that other 32 bit apps will not work anymore too and will either require an update from the developer or it won't work at all with the new Mac OS.
07-30-2018 11:16 AM
Hi Mindy –
If the adapter is not working with your hardware, and you’re still within your return and exchange period, I’d recommend returning the adapter to us. This can be done in-store, or online using the options listed on our Return and Exchange Promise page.