11-13-2016 01:21 PM
Hello, I purchased the CyberPowerPC - Gamer Ultra Desktop - AMD FX Black Edition-Series - 8GB Memory - AMD Radeon RX480 - 1... last thursday online. It arrived yesterday, and since then I have been having problems with setup. Specifically, the graphics card. The drivers are all up to date, up to 16.11.3. The error in question is a blue screen of death with the error "Video Scheduler Internal Error". The error first popped up while goign onto facebook of all things. I don't know if it pops up while doing anything else. I do know that I did install Dishonored 1 and when I tried to play it, it opened up some window that I guess was labeling the error, but I don't think I was able to save it. But there was no blue screen, just no game.
Tried Windows tech support this morning and they had me reset the computer, which hasn't fixed the problem. But all the drivers are definitely up to date as I had to reinstall them.
Looking online, I understand that I need the dump file, but it keeps telling me that I do not have permission to access the file and as such, I cannot compress it to upload it(at least that is what the windows website says I need to do to upload). So any and all information to help me help someone fix this would be fantastically awesome.
11-14-2016 10:52 AM
11-14-2016 10:58 AM