12-18-2019 08:56 PM
It doesn't look like there are any drivers available on the official product page. In my experience, drivers are usually only needed after a software update goes wrong or if you're trying to use the device in a way it wasn't necessarily intended. You can try to search for some online, but you'll want to be careful that you don't download any malicious software in the process.
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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12-22-2019 10:41 AM
Welcome to the best Buy Community forums, and thanks for reaching out. Not having your touch screen work must be a pain.
Please call Insignia Support at (877) 467-4289 to see if we're able to provide those derives directly. If not, your next step will be to set up a reservation to visit Geek Squad to see if we can find a way to get that working for you.
Please let me know if I can help out with anything else.
12-23-2019 10:38 AM
Thanks for the update! I just marked your post as the solution so that folks that have this issue in the future can more easily find what worked for you.
Please reach back out if I can ever help you again in the future.