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Posts: 4
Registered: ‎06-08-2020

Surface Book 2 Open Box

Hello, 

I wanted to buy a surface book 2 open box in satisfactory condition. My local stores had laptops in stock a day ago, but now the entire listing is gone. Why is this the case? Also, when will the surface book 3s be available for a discounted open box price?

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Registered: ‎07-23-2018

Re: Surface Book 2 Open Box

Hi there, dschendel! 

 

I'm a major Surface product line fan myself. I'm sorry to hear that you didn't get to purchase the Surface Book 2 as expected! 

 

It is accurate that products may be removed from BestBuy.com when they are no longer available. If you would like to see similar items, you can do so at this link. While the Surface Book 3 is awesome, we wouldn't be able to comment on when Open Box inventory may be available. 

 

If you have any additional questions, please don't hesitate to let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎06-08-2020

Re: Surface Book 2 Open Box

I don't think they are out of stock, they just flat out removed them from the website. If they were out of stock they would say out of stock, but those options just don't exist at all anymore. 

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Registered: ‎07-23-2018

Re: Surface Book 2 Open Box

Hey, dschendel,

 

Apologies if there was any confusion! The linked page above does denote that the Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i5 - 8GB Memory - 256GB SSD - Silver is no longer available from BestBuy.com.

 

Similar items may still be available such as the Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 8GB Memory - 256GB SSD - Platinum at this link here

Austin|Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎06-08-2020

Re: Surface Book 2 Open Box

Ok sure. What I was referring to was the 13.5 inch SB2 with 16 gb ram and 512 gb ssd that was available for around 1300$ in satisfactory condition. After Sunday, it was just gone. Can you reopen the listing or is it just gone. 

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Posts: 570
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Registered: ‎07-23-2018

Re: Surface Book 2 Open Box

Thanks for that additional information. 

 

It looks like you were referring to Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Silver? If so, it is currently only available in a Refurbished condition at this link here.  As previously mentioned, when we no longer have available inventory, listings (such as this one) will be removed from BestBuy.com. 

 

The closest option (upgrade) that is available appears to be the Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 1TB GB SSD - Platinum at this link here

 

The closest option (downgrade) that is currently available appears to be the Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 8GB Memory - 256GB SSD - Platinum at this link here.

 

Austin|Social Media Specialist | Best Buy® Corporate
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Registered: ‎06-08-2020

Re: Surface Book 2 Open Box

Ok. So will they never come back? If so, I'll probably just look elsewhere. 

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Posts: 570
Topics: 23
Kudos: 121
Solutions: 34
Registered: ‎07-23-2018

Re: Surface Book 2 Open Box

Unfortunately, we wouldn't have insight into future inventory. That said, as the listing is marked as sold out on our website, it is unlikely that it would return. 


If you have any additional questions, please let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
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