12-22-2008 06:48 PM
I just got a brand new HP desktop from Best Buy in the last month. I have listened to lots of music on it, off CD's, Media Player, and the internet. However, in the last few days, I have started having trouble with the sound. When I start up the PC, sound is fine. But after a little while, or a few songs, it starts sounding like the files are corrupted (which they are not because it is not limited to just files, it's any sound on the internet too) and then the sound shuts down completely. I have to reboot the machine to get any sound back, and then it happens again. It's frustrating, but now its a problem because I will need my sound for my new job! Please help!
If anyone has any tips that will help me so I don't have to take my computer in and not see it again for who-knows-how-long, I'd really appreciate it!
12-22-2008 07:09 PM
Ok, this is obviously one of 2 issues. Either,
A. You've been playing your sound too loud which blew your sound card or corrupted it, so you'd have to buy a new one.
B. The sound drivers are pretty crappy and you'll have to re-install them. Go to Run--> type in dxdiag. Now tell me your Sound Card name. I'll find drivers for you and see if it works.
12-23-2008 11:53 AM
Ok, I haven't blown out my speakers. When the sound works, it sounds just fine. Here's the info I found:
Realtek High Definition Audio
Device ID: HDAUDIO\FUNC_01VEN_10ECDEV_0888SUBSYS_1
I hope that's the right info... Looking forward to your reply!
12-23-2008 05:05 PM
Sorry to hear you are having problems. As you may have guessed, there are many variables that can affect sound. First, please do not accept or download drivers or other files randomly. I know, they are trying to help you get this resolved, but only self-download drivers directly from your computer manufacturer or part manufacturer; HP and Realtek, respectively. Second, is it possible the sound is choppy due to an overtaxed system (too much running at once)? Again, many other variables are involved. Perhaps you could contact HP support or bring it to your local Geek Squad® for immediate assistance?
|Matthew|Community Advocate | Best Buy® Corporate||Visit our Channel on|
12-23-2008 06:59 PM
01-02-2009 10:15 PM
Unfortunately, this IS usually due to running out of resources. That is what was meant by taxing your system. Music files are very large. If you are playing music, working in a Word doc, in addition to 50 little icons on your task bar, I will almost guarantee that you are running out of resources. The key here is how much processor you have, how much ram, and how big/full is your hard drive. Often, a little tweaking of these three things will open up your resources. Just remember, if you keep 50 little icons in your taskbar all of the time...nothing is going to help. It all comes down to a choice, have the resources/computer to do everything you want, or sacrifice something to accommodate the computer you have. Sorry, but that is how it works. How you use your computer will determine whether or not Geek Squad or anyone else can do anything. Another distinct possibility is that a newer driver for your sound is available and installing this driver could potentially fix the issue. Either way, it is fixable.
01-03-2009 12:52 AM