12-28-2008 01:48 PM
So video card over heating shutting off screen.. I restart laptop and upon load up its telling
me their is a error with my sound card -no output device is installed-
Am I covered with a psp and a accidental warrentys??
this is what it says on device manager
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
12-28-2008 06:48 PM
12-28-2008 06:59 PM
Yes, you are covered if you have those plans Definently take advantage of your benefits. You came to this forum not too long ago with overheating issues and it sounds like your computer is starting to get worse. Better to get it looked at now, then to wait until the last day your warranty and plans expire.
12-30-2008 04:45 PM
I replied to your other posting here:
Remember, it is hard to say what will and will not be covered under a valid Performance Service Plan (PSP) until the computer is diagnosed. I would not want to mislead you with a general statement on coverage without having all the information firsthand.
|Matthew|Community Advocate | Best Buy® Corporate||Visit our Channel on|
12-31-2008 08:39 PM