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Regular Member
Posts: 41
Registered: ‎10-14-2008

Sound Card Fked/VideoCard Overheat! HELP!

So video card over heating shutting off screen.. I restart laptop and upon load up its telling

me their is a error with my sound card -no output device is installed-


Am I covered with a psp and a accidental warrentys??


this is what it says on device manager


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Posts: 10
Registered: ‎12-27-2008

Re: Sound Card Fked/VideoCard Overheat! HELP!

This doesn't seem to be a heat issue. If there are errors in the registry, something (a virus) could have have messed up your computer severely. If you are certain it's a heat issue, leave the laptop off for a couple of days and then do a complete system restore. Make sure you back up all your files before doing so.
Posts: 11,663
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Registered: ‎11-10-2008

Re: Sound Card Fked/VideoCard Overheat! HELP!

Yes, you are covered if you have those plans Smiley Happy Definently take advantage of your benefits. You came to this forum not too long ago with overheating issues and it sounds like your computer is starting to get worse. Better to get it looked at now, then to wait until the last day your warranty and plans expire.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
Posts: 497
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Registered: ‎09-29-2008

Re: Sound Card Fked/VideoCard Overheat! HELP!

Hi mlgposer,


I replied to your other posting here:


Remember, it is hard to say what will and will not be covered under a valid Performance Service Plan (PSP) until the computer is diagnosed. I would not want to mislead you with a general statement on coverage without having all the information firsthand.

Matthew|Community Advocate | Best Buy® CorporateVisit our Channel on
Posts: 336
Registered: ‎12-24-2008

Re: Sound Card Fked/VideoCard Overheat! HELP!

Simply put, take it in, and have them look at it, and then go from there Smiley Happy