Computers & Tablets

[Mario_2702]

Hi. I’ve unintentionally uninstalled my HID compliant touch screen driver about 2 months ago and I have already tried absolutely everything I could to recover it without success. In My last attempt I’ve restored it to Windows 7, 8 and 10 hopping it would recognize the drivers I want... Can someone tell me if there’s a recivery disk or a different way to get the driver I want? Thank you

[AgentAgent]

Have you gone to the website and look for the driver? Ususally they have it on the manufacture's website. Otherwise there might be an option to download legacy drivers through device manager.

[Mario_2702]

Sony’s website doesn’t give us the option to download Touch screen drivers... at least not for my computer model... and I can’t seem to find it on legacy drivers either...

[nckhammond]

Half of Sony's drivers wont install anyway. They quit making laptops long enough ago thier certificates are expiring.

If you really need it to work, install win 8.1 disconnected from the internet. Install all of the.chipset drivers, video drivers and the Sony location driver, and Sony control drivers off a USB stick if it let's you.
Not sure that laptop is even fully windows 10 compatible.

[Mario_2702]

Thanks, but I doesn’t work either... 😭 just finished installing windows 8.1 pro without connection and installed all drivers available on Sony’s website but my touchscreen driver is still missing

[Austin-BBY Social Media Specialist]

Hey there, Mario_2702,

It sounds like you've tried some great troubleshooting steps! As nckhammond mentioned, Sony drivers can be very hit or miss in these cases. At this point, if you're still having difficulties, the best bet is likely to have one of our expertly trained Geek Squad Agents take a look at your PC. You can do so via our Remote Support. 

[nckhammond]

Open device manager, get the hardware id of the missing driver and see if it's on the windows update catalog website. The update catalog isnt very user friendly but you might find the driver with some searching.