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Regular Member
Posts: 37
Registered: ‎12-24-2009
Accepted Solution

Selling used for New?

Does BB ever sell a used laptop as new?,The reason I am asking is I just bought a new HP laptop on 5/20/12 and noticed that there were windows updates on 2/12 and 3/12 is this saptop new or a return?

Posts: 8,748
Topics: 648
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Registered: ‎02-12-2009

Re: Selling used for New?

Did you have the system setup for you? Or did you pay for setup services?




If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
Posts: 8,748
Topics: 648
Kudos: 503
Solutions: 315
Registered: ‎02-12-2009

Re: Selling used for New?

Erm, actually, it's very possible that 3/12 was before it left the manufacturer.




If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
Regular Member
Posts: 37
Registered: ‎12-24-2009

Re: Selling used for New?

I did not pay for any services, I was just wondering because of those dates  in the update log

Posts: 8,748
Topics: 648
Kudos: 503
Solutions: 315
Registered: ‎02-12-2009

Re: Selling used for New?

That's over 2 months ago, it's very possible that those updates were factory installed. Were the seals on the box broken?




If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
New Member
Posts: 3
Registered: ‎05-30-2012

Re: Selling used for New?

I was wondering the same thing. I recently purchased a Samsung laptop, and there is an existing user account, which of course, I cannot delete. Would this be a factory oversight?
Posts: 8,748
Topics: 648
Kudos: 503
Solutions: 315
Registered: ‎02-12-2009

Re: Selling used for New?

What was the account named?




If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
New Member
Posts: 3
Registered: ‎05-30-2012

Re: Selling used for New?

It's named: Harinder Dhaliwal
Posts: 8,748
Topics: 648
Kudos: 503
Solutions: 315
Registered: ‎02-12-2009

Re: Selling used for New?

That is... odd. Was it an open box item?




If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
Vendor Participant
Posts: 449
Registered: ‎03-08-2011

Re: Selling used for New?

rt4x4, thanks for purchasing an HP computer.  What is the status of your inquiry?   
Priscilla, HP Social Media Ambassador