10-04-2008 12:58 PM - edited 10-04-2008 02:36 PM
10-04-2008 01:58 PM
10-04-2008 02:35 PM
I already tried uninstalling/reinstalling the drive, with no luck. The DVD drive is an external, USB connecting drive. I've tried connecting it to every working computer in the house (3) and I have the same issue, so I don't believe that the problem is with the Windows operating systems (XP Pro and Vista Home Premium, btw.)
I think that the problem might be in the drives mechanics but since I can't find any FAQs or tutorials on Samsung's site I can't be sure.
10-04-2008 04:11 PM
10-10-2008 12:51 PM
Sorry to hear about your problem. I have had numerous USB drives fail over the years; I'd also get frustrated if I hadn't been able to use it for long. Phil is correct: your external DVD-R drive may be defective. In addition to his suggestion of bad optics, I would propose another problem - USB enclosure failure. Specifically, this is a problem related to power and possibly caused by a surge through a USB port; it acts like it powers, but the circuitry may have shorted out.
I found this model on Samsung's website www.samsung.com through the "Support" link by doing a search for model. According to my research your manufacturer's warranty may only be 90 days parts and 90 days labor. Please check your documentation and warranty information that came with the DVD-R drive. You can submit a request for service at http://www.samsung.com/us/support/repaironline/supportOnlineServiceRequest.do
If after contacting Samsung you discover repair may be more expensive than buying a new unit, you may be interested to know that the speed and other features of external DVD-R drives have improved since your purchase. I hope this helps in your decision to repair or replace this external DVD-R drive. Please continue using and recommending our forums!
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