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Posts: 3
Registered: ‎11-02-2016

Restoring Office Software from Failed Laptop

I purchased a Toshiba laptop Nov 2014. The harddrive crashed and I had to get a new hard-drive and install recovery software from Toshiba. I had Office2010 on the laptop when I purchased it, how do I get the product key to reinstall? Toshiba directed me to Best Buy or Microsoft. I contacted Microsoft and they said to contact the vendor so now I'm trying Best Buy since I got the runaround from the other two.  Can someone help me in this matter?

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Registered: ‎11-10-2008

Re: Restoring Office Software from Failed Laptop

Where did you purchase the product?

 

Normally if you go here: https://products.office.com/en-US/download-back-up-restore-microsoft-office-products?ms.officeurl=ba...

 

You can get a legal backup copy of your software if you have the correct genuine key. But since you don't have the key, that would be a different story.

 

If you tell us where you purchased it, I may be able to do some further research to get you in the right direction.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎11-02-2016

Re: Restoring Office Software from Failed Laptop

From Best Buy in Taulatin OR, I have it listed on my purchase history.

Posts: 11,113
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Registered: ‎11-10-2008

Re: Restoring Office Software from Failed Laptop

And you don't have the key for it in your download account? It could be a Digital River fulfillment, if anything else.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎11-02-2016

Re: Restoring Office Software from Failed Laptop

what is a digital river fulfilment?

Posts: 11,113
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Registered: ‎11-10-2008

Re: Restoring Office Software from Failed Laptop

Digital River is a third party company that is used by many companies to fulfill digital downloads without having to store the content on the businesses server.

 

 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.