Computers & Tablets

[dennyg]

I purchased a Toshiba laptop Nov 2014. The harddrive crashed and I had to get a new hard-drive and install recovery software from Toshiba. I had Office2010 on the laptop when I purchased it, how do I get the product key to reinstall? Toshiba directed me to Best Buy or Microsoft. I contacted Microsoft and they said to contact the vendor so now I'm trying Best Buy since I got the runaround from the other two.  Can someone help me in this matter?

[hockeycanuckjc Valued Expert]

Where did you purchase the product?

Normally if you go here: https://products.office.com/en-US/download-back-up-restore-microsoft-office-products?ms.officeurl=ba...

You can get a legal backup copy of your software if you have the correct genuine key. But since you don't have the key, that would be a different story.

If you tell us where you purchased it, I may be able to do some further research to get you in the right direction.

[dennyg]

From Best Buy in Taulatin OR, I have it listed on my purchase history.

[hockeycanuckjc Valued Expert]

And you don't have the key for it in your download account? It could be a Digital River fulfillment, if anything else.

[dennyg]

what is a digital river fulfilment?

[hockeycanuckjc Valued Expert]

Digital River is a third party company that is used by many companies to fulfill digital downloads without having to store the content on the businesses server.