11-02-2016 05:55 AM
I purchased a Toshiba laptop Nov 2014. The harddrive crashed and I had to get a new hard-drive and install recovery software from Toshiba. I had Office2010 on the laptop when I purchased it, how do I get the product key to reinstall? Toshiba directed me to Best Buy or Microsoft. I contacted Microsoft and they said to contact the vendor so now I'm trying Best Buy since I got the runaround from the other two. Can someone help me in this matter?
11-02-2016 08:49 AM
Where did you purchase the product?
You can get a legal backup copy of your software if you have the correct genuine key. But since you don't have the key, that would be a different story.
If you tell us where you purchased it, I may be able to do some further research to get you in the right direction.
11-02-2016 06:44 PM
And you don't have the key for it in your download account? It could be a Digital River fulfillment, if anything else.
11-02-2016 07:08 PM
Digital River is a third party company that is used by many companies to fulfill digital downloads without having to store the content on the businesses server.