01-05-2009 01:26 PM
My Vista os crashed and I'm reinstalling everything BUT I cannot find MS Works in the backup disks and I don't think that I get a disc when I bought the desktop a year ago. I've looked at the original sales receipt and I think it says package 127920 (time & heat).
Was MS Works a preinstalled software?
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01-05-2009 08:24 PM
Mind telling us the brand of laptop? The regular system recovery process already has application restoration built into the software.
On my eMachines desktop, the Application Recovery Disc has the reinstallation for this program.
01-06-2009 04:36 PM
Not familiar with gateway, but most likely system recovery would be under Start> Programs> Gateway or System recovery.
To make sure look at your manual how to do system recovery, if you dont have a manual, try Gateway website and you can dowload it from there.
Bear in mind that doing full system recovery will erase all you documents/ datas/ programs you have manually installed, back-up your personal files first like music, photos etc. before doing the system recovery.
01-07-2009 12:15 PM
01-08-2009 04:35 AM
I may be wrong but I think I know what happened. Gateways come with the Operating system disk, but do not include the applications and drivers disk. You have to burn those using the Gateway Application and Recovery utility that was preinstalled on the system. If you didn't burn them and ran the disk you will have to order them from Gateway. If this is what happened you can call Gateway at 1 (800) 846-2000 according to their website.