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Posts: 2
Registered: ‎12-28-2016

Re: Printer saying "Offline"

My Printer says it is offline but it has been working fine before that.  Do not understand all off a sudden it says offline. Can u let me know how to fix hopefully permanently.   Thank you for help.

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Posts: 1,217
Topics: 51
Kudos: 251
Solutions: 140
Registered: ‎01-13-2015

Re: Printer saying "Offline"

Hey rideout!

Over the years I've bounced back and forth between HP, Canon, and Epson printers, and each had their own "quirks" that I had to adapt to over time. In my experience, when a printer goes "offline" it either loses its connection with the Internet, the computer, or both.

What kind of printer (make & model) do you have, and how is it connected to your device (USB or Wi-Fi)? What are you trying to print, and how/with what program?

Usually a simple restart can fix the problem, but it's not always a permanent solution. Let me know the above information, and I'll do my best to help troubleshoot.

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

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New Member
Posts: 2
Registered: ‎12-28-2016

Re: Printer saying "Offline"

Thank you responing to my inquiry about printer offline.  My printer is 2270DW Model and Make Brother

 

Sincerely  Don

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Posts: 2,244
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Registered: ‎04-04-2013

Re: Printer saying "Offline"

The following information was copied from the Brother printer website.

If the printer driver does not set "default printer", you can not print. Make sure your Brother machine is default printer. If your brother machine is not default printer, set it as default printer.

Open the printer folder and verify the check mark is on your Brother machine.
(Windows® XP)
Click Start => Printers and Faxes

(Windows Vista®)
Click Start => Control Panel => Hardware and Sound => Printers

(Windows® 7)
Click Start => Devices and Printers

(Windows® 8 or later)
Open the Control Panel.
Click Hardware and Sound => Devices and Printers.



DELETE ALL PRINTER JOBS
(Windows® XP and Windows Vista®)
Double click on the icon for your Brother machine and choose Printer => Cancel All Documents.
(Windows® 7 or later)
Right click on the icon for your Brother machine => See what's printing => Printer => Cancel All Documents
_________________________________________________
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.

I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.