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Posts: 1
Registered: ‎06-18-2020

Re: HP Laptop Screen Break

Hi I have a HP hewlett packar laptop #7265NGW 5CG725038W... Im not too sure of thats the number. Can u help me please.. The screen flashes on then turns off wont come back on
Valued Contributor
Posts: 1,978
Registered: ‎02-07-2011

Re: HP Laptop Screen Break

7265ngw is the wifi card... not the .model,

Screen issues are something you would need to make an appointment for so they can look at it in person.

Posts: 577
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Registered: ‎07-23-2018

Re: HP Laptop Screen Break

Hey there! 


We're sorry to hear that your laptop screen isn't working correctly! We know how important it is to get that repaired ASAP. 


As the reasons behind a screen flashing may be numerous, including physical or software damage, we would want to take a closer look at your device in-person prior to estimating any repair costs. Please schedule an appointment to meet with a trained Geek Squad Agent via this link.

Austin|Social Media Specialist | Best Buy® Corporate
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