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New Member
Posts: 3
Registered: ‎01-15-2019

Product title for sku 6187119 is mistitled

Hi,

Just a heads up. The product title for sku 6187119 reads DVI-D to HDMI. But the product works as HDMI to DVI-D. This can be confusing to most customers
I’m a Best Buy employee and my opinions do not reflect those of Best Buy.
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New Member
Posts: 3
Registered: ‎01-15-2019

Re: Product title for sku 6187119 is mistitled

Also it seems like the description is incorrect too. The product’s box says it goes one way but the description is saying it goes the other way.
I’m a Best Buy employee and my opinions do not reflect those of Best Buy.
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Posts: 18,026
Topics: 2,976
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Registered: ‎09-29-2008

Re: Product title for sku 6187119 is mistitled

Hello arischreiber,

 

Welcome to our community. It hasn't happened often, but on some occasions in my life I've wound up with exactly the wrong item due to an erroneous or vague description. I regret that this may have been the case for you as well.

 

Firstly, did you acquire this product and then discovered that it didn't work as expected? If so, were you able to return the item for one that was more suitable to your needs?

 

Secondly, I appreciate very much your taking the time to share your feedback on this product and how it is presented on BestBuy.com. I will report the discrepancies you've mentioned in the hopes that the product details will be updated as needed to correctly represent this item.

 

Please know I am grateful you took the time to share your concerns.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-15-2019

Re: Product title for sku 6187119 is mistitled

I did not acquire this product rather I am a concerned employee who is looking out for customers. Long story short, I’ve seen way too many customers come in thinking the product works one way, they purchase it and then return it while informing me of the situation. That’s why I’m here letting you know because I’m not sure where else to mention this. Thank you
I’m a Best Buy employee and my opinions do not reflect those of Best Buy.