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New Member
Posts: 2
Registered: ‎02-23-2012

Printer saying "Offline"

My printer has been working fine for over a year, however about a month ago it started saying "Offline" when I would try and print anything. It was doing this whether I am connected wirelessly or if I plug in via USB. Some days it works, others it won't. Can anyone help me with how to fix it? It's getting quite annoying...

Valued Contributor
Posts: 2,142
Registered: ‎11-21-2008

Re: Printer saying "Offline"

Is it going into power saving mode?

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New Member
Posts: 2
Registered: ‎02-23-2012

Re: Printer saying "Offline"

No, not that I can tell. The screen is on and ready, but in the queued document viewer it says offline. I've tried powering off and on but that didn't work either.

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Registered: ‎04-04-2013

Re: Printer saying "Offline"

Possible wireless culprit::
This may seem like a stupid question but I have witnessed this on my own printer at home (an HP 8600 AIO)

Did you recently get a new router that perhaps has dual bandwidth? One could be broadcasting at 2.4 and other at 5ghz. Many printers only read on the 2.4ghz connection.


Could you provide your printer model and manufacturer please
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.

I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.