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New Member
Posts: 2
Registered: ‎02-23-2012

Printer saying "Offline"

My printer has been working fine for over a year, however about a month ago it started saying "Offline" when I would try and print anything. It was doing this whether I am connected wirelessly or if I plug in via USB. Some days it works, others it won't. Can anyone help me with how to fix it? It's getting quite annoying...

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Valued Contributor
Posts: 2,142
Registered: ‎11-21-2008

Re: Printer saying "Offline"

Is it going into power saving mode?

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New Member
Posts: 2
Registered: ‎02-23-2012

Re: Printer saying "Offline"

No, not that I can tell. The screen is on and ready, but in the queued document viewer it says offline. I've tried powering off and on but that didn't work either.

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Registered: ‎04-04-2013

Re: Printer saying "Offline"

Possible wireless culprit::
This may seem like a stupid question but I have witnessed this on my own printer at home (an HP 8600 AIO)

Did you recently get a new router that perhaps has dual bandwidth? One could be broadcasting at 2.4 and other at 5ghz. Many printers only read on the 2.4ghz connection.

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Could you provide your printer model and manufacturer please
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I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.

I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.