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New Member
Posts: 2
Registered: ‎12-02-2008

Price in store was different from the price on the website (in store only)

I saw on BB website a Toshiba Laptop listed as 379.99 and it says "in store only". So I went to a best buy store in Culver City and they didn't have the laptop but I was told that they had it at the best buy in Glendale. The guy at BB in Culver City was nice enough to try to call them but no one ever answered the phone. So I went to the store in Glendale. I Found the same laptop but I was told that the price would be $549, not $379.99. If the price changed or something, you guys should change it on your website as well.
New Member
Posts: 1
Registered: ‎12-04-2008

Re: Price in store was different from the price on the website (in store only)

Here's the deal.  I just went to my Best Buy Store in Gulfport MS to get this Laptop, after shutting down my PC an 20 minutes before I got to the store.  I got there and they told me that the sale on that particular laptop did not exist and never did.  I tried to go online in the store with All the info I jotted down on this PC.  The webs for the Toshiba laptops L305D-S5892 at 379.99 and L305D-S5893 at 479.99 NO LONGER EXIST.  The sales guy chuckled when I said I got all the info with the SKU's from the Best Buy site.  I just got home and tried to bring up the pages here.  The pages come up NO LONGER EXIST.  I just talked to a friend who tried to purchase the same PC's in OHIO and the store refused to honor the online price yesterday stating that it must have been a mistake and they then tried to sell her a Compaq with 1g ram and 160 g HD, it doesn't even have the required ram to run Vista according to Microsofts website Vista requires 2g of ram. and it was more expensive, compared to the Toshiba that was listed online the Compaq is crap.  Another sales person took over and informed her that Best Buy often places these ad's online for in store purchase only but when you get there they do not honor the sale ad posted to their site.  The sales rep told her it is kind of like a teaser ad, except it's falsely advertising what they have.  They tell you that their store doesn't sell it and send you from store to store trying to find the sale item.  Then when they get enough complaints they remove it from the site as though it never existed.  Without the proof they can not be charged with false advertising.  She stated that it common practice with Best Buy to do this on their electronics.  This is BS if they post it they should honor it.    

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New Member
Posts: 2
Registered: ‎12-02-2008

Re: Price in store was different from the price on the website (in store only)

I totally agree with you, if they post it they should honor it. The funny thing, in my case, the guy at BB saw the price on their website. I was just next to him then he checked on his computer and found that they had one in the store. He was looking for it for like 15 minutes then he was talking to another guy from BB and then came to me and said he couldn't find the computer. I thought that a little bit weird. Then he told me they had 5 of them in another store and told me I should try to go there. I went there, they found the add with the price and everything and then told me that they had 2 of them but the price would be 549 with a discount. Shouldn't us as costumers have a protection for things like that? I mean, they saw the price on their website and still tried to sell it to me for another price. They also tried to make me buy the compaq. I don't like compaq so I said NO right away.