12-20-2008 10:04 AM
12-21-2008 11:19 AM
First, next time state your problem in your topic.
Second, have you tried re-formatting or doing CTRL+ALT+DELETE and then Task Manager and ending the program?
12-22-2008 01:23 AM
There should be an option somewhere to disable it, usually in the form of a checkbox next to something that says "Show me this every time Windows starts up", or something to that effect, somewhere on the screen. If it has a toolbar, see if you can access a Settings, Options, or Preference tab and search for an option to disable it.
A more advanced option would be to access the Microsoft system configuration utility by going to the Start Menu and typing "msconfig" in the search bar and pressing Enter. Once there, go to the Startup tab and look for the offending program and uncheck the box next to it and restart the computer.
I don't own an HP, nor do I get the message you are getting, so my solution is just a suggestion, but it may work.
Hope this helps.
12-22-2008 12:41 PM
If it is the HP Welcome screen, press ALT+F4 to exit.
It kind of sounds like you bought the computer that was on display or open box, and it might have the Best Buy software on it that they need to remove before selling it.
12-22-2008 01:15 PM