Computers & Tablets

[jkulwinder]

i no i bought a open box desktop and it had a user account and password on it and noone ever helped me i tried callin dell, geeksquad, bestbuy evrthing but noone ever helped me i will never shop there again!!

[SlimJim77]

Open items can be great deals, or great pains in the butt.

Open items are sold "as is", so it's really up to the customer to insure that everything is in working order.

If the computer has the original restore disk, or a restore partition, this is a really simple fix. If not(and you got a GOOD deal), I would keep it and make arrangements to get that disk.

[hockeycanuckjc Valued Expert]

If the laptop is in warranty by the manufacturer, all you have to do is email Dell and tell them you need the discs and they will help you out.

[Captain_Gizmo]

Many times the open box items will have the demonstration password in it. What you do then is one of two things: either boot it into Safe Mode and use the Admin account to remove the locked one and make a new one, or

Use the disk that came with to wipe everything and start from square one.

Hope you have a better time next time!

~The Captain