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New Member
Posts: 7
Registered: ‎06-11-2018

No charging light ns-p11w7100

Hello,

 

Recently picked up a used Insignia Flex 11.6 2-in-1 (ns-p11w7100) and have been mostly happy with it. Upgraded to the latest windows version (1803) without loss of function or drivers. Smiley Happy The only issue is that ever since I got it, there has been no charging indicator light that displays when it is in charge mode. The unit charges just fine though. When in windows I can see that it will charge up to 100%. I will occasionaly see the plugged in, but not charging message when it dips a couple of percentage points. It is almost like the previous owner didn't like the charging light and disabled it somehow. Smiley LOL

 

Any tips on how to bring back the light?  Any help would be appreciated! Thanks!

 

Valued Member
Posts: 96
Registered: ‎04-19-2017

Re: No charging light ns-p11w7100

Are the charger and cable that shipped with the tablet the ones that were included by Insigia?

With my NS-P08W7100 tablet, I often run into situations where connecting the factory provided power supply via a 10' cable can sometimes result in the charging light not illuminating as well as the battery not charging even though the charger is connected.

If I switch to a shorter cable, the problem seems to resolve itself. This could be a coinsidence though.
New Member
Posts: 7
Registered: ‎06-11-2018

Re: No charging light ns-p11w7100


@dexman wrote:
Are the charger and cable that shipped with the tablet the ones that were included by Insigia?

With my NS-P08W7100 tablet, I often run into situations where connecting the factory provided power supply via a 10' cable can sometimes result in the charging light not illuminating as well as the battery not charging even though the charger is connected.

If I switch to a shorter cable, the problem seems to resolve itself. This could be a coinsidence though.

 

I'm not sure, it's definitely not insignia branded, however, a search of the model number (PS01111A) leads to a few matches to the P11A8100 11.6 inch Android tablet! The charger and cable came brand new. Do I have an incompaitable cable and ac adapter? Interesting..! 

Posts: 6,098
Topics: 97
Kudos: 370
Solutions: 283
Registered: ‎11-30-2015

Re: No charging light ns-p11w7100

Hello Gizmonic,

 

Thank you so much for your post to our community about the NS-P11W7100 tablet you recently acquired. I understand not seeing a charge light can be a bit concerning. I appreciate the time you’ve taken to post to our community.

 

While reviewing the model’s manual it doesn’t appear that turning off the charging light is an option. It’s highly possible due to the age of the unit that the charging bulb could be burned out. On average your unit should take about 4 hours to fully charge, but we only recommend to routinely charge the unit to 30-50% to prevent overcharging plus extend the life of the battery.  It is possible that you could have incompatible charger that might not be the most effective for the unit. You’re welcome to review our Insignia USB-C type charging cables on BestBuy.com here.  Let us know if you have any further questions, or concerns. We’re always happy to see how we might be able to help.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎06-11-2018

Re: No charging light ns-p11w7100


@Mariah-INSG wrote:

Hello Gizmonic,

 

Thank you so much for your post to our community about the NS-P11W7100 tablet you recently acquired. I understand not seeing a charge light can be a bit concerning. I appreciate the time you’ve taken to post to our community.

 

While reviewing the model’s manual it doesn’t appear that turning off the charging light is an option. It’s highly possible due to the age of the unit that the charging bulb could be burned out. On average your unit should take about 4 hours to fully charge, but we only recommend to routinely charge the unit to 30-50% to prevent overcharging plus extend the life of the battery.  It is possible that you could have incompatible charger that might not be the most effective for the unit. You’re welcome to review our Insignia USB-C type charging cables on BestBuy.com here.  Let us know if you have any further questions, or concerns. We’re always happy to see how we might be able to help.

 

Respectfully,

 

Mariah

Insignia™ Support


Hey, thanks for the reply. I have ordered a new usb cable and will report back with the results. The usb-c charger that came with the device appears to output 5V at 3.0A, (but unsure if the usb-c cable is of high quality..it could be incompaitable.)

 

Thanks for your help!

 

Posts: 6,098
Topics: 97
Kudos: 370
Solutions: 283
Registered: ‎11-30-2015

Re: No charging light ns-p11w7100

Hello Gizmonic,

 

Thank you so much for that update! I hope that resolves the issue at hand too. You’re welcome to post an update once you receive that new USB-C charger.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Member
Posts: 96
Registered: ‎04-19-2017

Re: No charging light ns-p11w7100

I'm looking at the charger that came with my NS-P08W7100. The lettering is quite tiny, but, I thinik this is what it says:

 

The charger is made by Shenzhen Huike Electronics Co Ltd.

 

Model # HK15-HASF052000

 

Output: 5Vdc @ 2000mA

New Member
Posts: 7
Registered: ‎06-11-2018

Re: No charging light ns-p11w7100


@Mariah-INSG wrote:

Hello Gizmonic,

 

Thank you so much for that update! I hope that resolves the issue at hand too. You’re welcome to post an update once you receive that new USB-C charger.

 

Respectfully,

 

Mariah

Insignia™ Support


Just a quick update. Received new cables today.

 

  • Swapped out the usb-c to usb-c and used the charger that came with the unit. No change.
  • Used a new usb-c to usb-a cable to connect to different chagers (lower amps, but higher watts, lower amps, lower amps). No change.
  • Reset the bios back to default/optimized settings to see if the charging light would appear. No change.
  • Went into device manager to uninstall the Microsoft ACPI-Compliant Control Method Battery driver, but was not there, instead Microsoft AC Adapter and Intel Power Management battery only listed.
  • Ran the battery all the way down before windows went into a suspended blank state (5%) to see if this resets the bulb.

 

So at this point I would say it is likely the charging light bulb has indeed burned out. I just ordered the insignia 15 watt type-c charger, but I don't have much hope the indicator light will re-appear. Oh well.

 

Any other tips to try are welcome!

 

On a positive, the battery charges fine. I can get about 7 hrs of usage on a fully charge before it suspends itself. It is just the inconvenience of not knowing if the device is in charge mode when turned off,  I guess I will have to time the session to prevent overcharge.

 

On a curious note, I have never actually seen the charging light..can some kind soul tell where it appears? Smiley Happy

New Member
Posts: 7
Registered: ‎06-11-2018

Re: No charging light ns-p11w7100


@dexman wrote:

I'm looking at the charger that came with my NS-P08W7100. The lettering is quite tiny, but, I thinik this is what it says:

 

The charger is made by Shenzhen Huike Electronics Co Ltd.

 

Model # HK15-HASF052000

 

Output: 5Vdc @ 2000mA


Hey, thanks for the info. Would you know the specs for the oem charger that came with the ns-p11w7100?

Valued Member
Posts: 96
Registered: ‎04-19-2017

Re: No charging light ns-p11w7100

Sorry, I don't own that particular tablet. (Besides my NS-P08W7100 tablet, I own a Microsoft Surface 3 and a Microsoft Surface Laptop). I ran a battery report on the tablet and it says that the battery is an Intel Lithium Ion with a rating of 4300 mWh.

 

The Insignia agents who interface with posters should be able to pull the specs on the OEM power supply.

 

In the meantime, I'd be curious to see the details of the battery found in the NS-P11W7100 are. Smiley Happy