11-28-2008 12:19 PM
I bought a Palm TX on the evening of 11-26-08 from the Springfield, IL. Best Buy.
Following the quick start instructions I plugged it in to the charger and UBS port on my computer. Since it was getting late I decided to let it sit overnight to charge.
The next day, Thanksgiving morning, I discovered the Palm TX had turned itself on showing a full charge and part of the setup screen, half the screen was black and the other half had faded colors.
I tried to use what I could of the setup sequence to see if it would fix itself, it didn't.
I took it back to Best Buy today 11-28 and was told the screen appeared to have impact damage and they wouldn't exchange it. After 30 minutes of arguing with John the store manager I walked out with the non-working Palm TX.
Any suggestions on what to do? I'm stuck with a Palm TX that won't work, (maybe from shipping or packing damage?) and am out $345.00. Unfortunately cash and debit card.
Other than never stepping foot in another Best Buy and always using a credit card for protection does anyone have a suggestion.
PS. No dogs, cats or kids to damage it.