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Posts: 3
Registered: ‎07-28-2022

Need help with my Chromebook

[ Edited ]

Good day

I really need help with my chromebook, i can only browse as a guest. it also can not save files and it can not download apps. i really need solution to this issues. C423N is suppose to be a screen touch but mine is not. kindly respond to my request. i need help through this issues.


Thank you


Oyins {removed per forum guidelines}

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Registered: ‎11-10-2008

Re: Need help with my Chromebook

You may need to contact the manufacturer of the Chromebook in order to see about factory reset options. You can also go to a local Geek Squad desk at your local Best Buy and they can help you out.


Note if you have Total Tech, you should have an easier time getting help too. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-08-2021

Re: Need help with my Chromebook

[ Edited ]

Hello, Oyins.

As hockeycanuckjc mentions, visiting Geek Squad at your local Best Buy is always an option.  I will be more than happy to get an appointment set up for you if you would like.

Please let me know if you would like assistance as I would be happy to help.  If you do want some assistance with setting this up, feel free to send a private message including your full name, email address, and phone number.  You should be able to send this message by using the blue button next to my signature.


Allison|Social Media Specialist | Best Buy® Corporate
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Registered: ‎02-07-2011

Re: Need help with my chromebook AsusC423N

Try pressing shift,ctrl,alt, r. At the log in screen and power wash.

Otherwise if you have another computer an a USB stick you can reinstall it's os. By holding power and refresh to boot it up