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New Member
Posts: 3
Registered: ‎07-14-2018

NS-PU98635 Ethernet Adapter

[ Edited ]

Hi everybody :

      This ethernet adapter doesn't work.  It won't connect to the internet. And there's no support to find out the proper configuration settings.   {removed per forum guidelines}

Posts: 2,010
Kudos: 106
Solutions: 97
Registered: ‎01-08-2011

Re: NS-PU98635 Ethernet Adapter

It should be plug and play with a modern OS. What configuration are you looking for? Does the adapter show up in device manager? Are you sure the problem is not elsewhere? (Cable, router, USB port)
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I am not a Best Buy / Geek Squad employee. All comments and opinions are my own.
New Member
Posts: 3
Registered: ‎07-14-2018

Re: NS-PU98635 Ethernet Adapter

deusexmachuina :

 

                              It doesn't connect.....properly.....to the internet. And, there's no tips or instructions on how to configure this device. It won't even connect with my ISP home page.  Yes....I realize....being it's a USB device, it will function at a slower speed.  I was even given a link to the Insignia website.  No support there. Just the ability to download drivers...which came with the device.    yes...it shows up in DEVICE MANAGER.  The only other source of the problem is configuration.  It's connected, directly, to my MODERM via an ethernet cable.

Posts: 2,010
Kudos: 106
Solutions: 97
Registered: ‎01-08-2011

Re: NS-PU98635 Ethernet Adapter

There really is no configuration required on a USB ethernet adapter. Who is your internet provider? Why did you purchase the USB adapter in the first place?
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I am not a Best Buy / Geek Squad employee. All comments and opinions are my own.
Posts: 11,577
Topics: 1,937
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Blog Posts: 0
Solutions: 360
Registered: ‎11-10-2008

Re: NS-PU98635 Ethernet Adapter

Ethernet is most likely switched off on the Hardware on the system itself or the router. I have seen this happen in a few instances while doing computer repair work for friends.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.