07-18-2018 07:22 PM
I just bought an NS-PCIEC8 card from my local Best Buy today, and am having some issues with it.
To begin, Windows 10 detects the card as "USB xHCI Compliant Host Controller" instead of the "Renesas Electronics USB 3.0 Host Controller" that the troubleshooting guide says it should be listed as. It also is giving the following error when I go into properties:
"This Device Cannot Start. (Code 10)"
I've tried uninstalling the driver and rebooting, using Windows Update to find a driver, changing the PCI Express slot the card is installed in to one of the other slots, checking if there was power going to the board with a multimeter... I even started looking for drivers for the Renesas uPD720202 controller online and installing them since the product page doesn't have a driver. Nothing worked... It's getting frustrating.
TL;DR: Card is giving errors and not working. I tried the troubleshooting steps and got nowhere. No clue what to do next.
I appreciate any and all help.
07-24-2018 11:00 AM
Thank you so much for sharing with us here on the Insignia Community! I’m sorry to hear that you’re having some difficulties installing your 2-Port USB 3.0 PCI Express Host Card. I’d be happy to offer a few troubleshooting options for you.
Can you please double check that you followed the installation instructions correctly?
1. Turn off your computer and unplug the power cord and all cables.
2. Remove your computer's case cover. See your computer's user guide for information about removing the cover.
3. Locate an available PCI Express slot, remove the screw that secures the backplate (the small piece of metal that covers the opening for the PCI card on the back panel of your computer), then remove the backplate. If you are using a slim desktop computer, attach the included short backplate prior to installation. To change backplates, remove the screws that secure the standard backplate to the PCI card, remove the standard backplate, then attach the short backplate with the screws you removed.
4. Carefully insert the adapter into the PCIe x1 slot, seating it firmly into the slot. Do not touch the metal connector on the adapter.
5. Connect an available floppy 4-pin power plug from your PC's power supply to the adapter card's 4-pin power connector.
Did you try the troubleshooting steps listed on page 6 of your User Guide? They’re noted below.
• Make sure that the PCI Express Card adapter is correctly installed in the PCIe slot.
• Remove the adapter and try a different PCIe slot.
• Make sure that the device exists. Right-click Computer in the Start menu (or My Computer on your desktop), click Properties, then click the Device Manager. If the Renesas Electronics USB 3.0 Host Controller is shown, the PCI Express Card adapter is working correctly.
• Make sure that your computer's operating system is updated to the latest version.
• Try running the installation as an administrator.
If you’re continuing to have issues with installation you’re welcome to give us a call at 1-877-467-4289 for advanced troubleshooting. Our teams over the phone would be happy to help you in the moment.