05-22-2017 11:05 AM
06-18-2017 09:19 AM
Having a similar problem. Looking for the factory image (nothing better to do with my time until I return this thing to Best Buy).
Insignia doesn't know where to get the image. Geek Squad doesn't either. Well, when it comes to this tablet, Geek Squad knows NOTHING.
Did these tablets appear in a warehouse one day and Insignia/Best Buy decide to sell them?
08-30-2017 03:38 AM
related to this problem why you can't do an system update , update app forced onto it clearly reads the name best buy in the file for these tablet , this model is the same one you too are having an problem with, below is why you cant upgrade from 6.0.1 to 7.1 their is two update apps under system apps in this android , the one that runs has the name besy buy in it thats send back the message "Check Failed! Please check your network!" when you click on System Update its runnning an file called "com.bestbuy.update.UpdateService"
and their no way to fix it without insignia help, you either have to get them to root all these tablets or wait for them to release an fix for it if that ever happens, i hope this helps.
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Wifi Connection gets this message because its using an Best buy app called System Update instead of android's System Update, again I hope this information I learned by an app that shows me the full file name of this software.
Â "Check Failed! Please check your network!"
com.bestbuy.update.UpdateService Update app on my insignia tablet 10.1
I think that the 8" uses the same app, Bestbuy don't tell their buyers that they are disabling the upgrade android feature on these tablets, this app that forces ontop of the default android upgrade app, in its file name you can clearly see the bestbuy name under its full file name "com.bestbuy.update.UpdateService" is the full filename for Update App that runs when you go to about tablet and System Update , it then runs best buys software which you get the message back reading
Please press button to check update online
Perform periodic check for OTA update?
Checking, please wait
"Check Failed! Please check your network!"
it has an icon on the top that is an blue circle with an up arrow in the center, this is the best buy Update App, that you can't remove from this tablet and is why we can't upgrade from android 6.0.1 to 7.1 android or new 8.1 android
my model number is NS-P10A7100 amd has kernel version 3.14.0 , Again Update App or Update.apk shows two under Apps on system app on this tablet one is the default android one, and the blue icon one that gets this error is installed by Best buy I guess since it has the name Bestbuy in the app that fails to let us upgrade these tablets. I hope this information helps users get this problem fix, again I want to be able to upgrade my os android system to the newest stable 7.1 version, I don't care to root this tablet if its not needed, again all I want to do is upgrade it from 6.0.1 to 7.1 android. and maybe also get the android secuity patch level to this year, not stuck on the year 2016 forever etc... again I hope the info helps that the insignia Update app reads that its created by best buy since it seems to have it in the name of the file again "com.bestbuy.update.UpdateService" System Update under About tablet runs this file name default on these tablets it seems.
and Android Secuirty Patch level May 1, 2016 which also is not upgrable yet.
08-30-2017 10:40 AM
about the app problem I noticed you can install super mario run on these tablets but it crashes first time with the send crash android messsage. I wanted to report this since I think its having some problem with this android hardware maybe.
I run the super mario run app, the second time I try to run super mario run game it goes to the nintendo logo and then stops working on a red screen the app just stays open the second time but fails to load on this tablet model NS-P10A7100. link below again this game fails to play right on these tablets
01-26-2018 08:01 PM
They have know about this problem since 2014, according to other posts on this site. I've been trying to find a way to update my mother's tablet and stumbled upon that juicy little tidbit. Had I know that, I would not have gotten it for her for her birthday. Too late to return.