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Posts: 1
Registered: ‎08-09-2020

Monitor and PC trouble

I haven’t used my gaming pc in roughly a year and recently wanted to get it running again. Only problem is my monitor says it cannot detect an hdmi signal. I’ve tried multiple hdmi cables and both my pc and monitor only have one hdmi port. My PC I bought brand new a year ago and is a great running gaming pc. Monitor works fine with other hdmi outlets like PS4. Help please! Thank you
Posts: 588
Topics: 23
Kudos: 31
Solutions: 34
Registered: ‎07-23-2018

Re: Monitor and PC trouble

Hi there, JxMilly,

Thanks for taking the time to connect with us about this! We would love to get more information to see if we are able to troubleshoot the issue you're facing. I'm going to ask a few questions below. Please try to answer as many of them as possible:


  • Are you able to hookup your computer to another type of screen? Ex: a TV
  • Are you able to try with another type of cable? Ex: Display Port
  • Are you using any adapters? 
  • What graphics card are you using? Ex: None OR GTX 1070 OR RTX 580 OR etc. 
  • What is the model number of your monitor? 


Austin|Social Media Specialist | Best Buy® Corporate
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