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Posts: 1
Registered: ‎05-09-2020

MacBook air

when I power on my laptop there's a file with a ? Flashing on the screen and that's it. What am I supposed to do?
Posts: 1,236
Topics: 54
Kudos: 190
Solutions: 140
Registered: ‎01-13-2015

Re: MacBook air

This means that your startup drive and/or operating system cannot be located—AKA you don't have a working computer.


Apple has a support article on their website here that should help you get started rectifying the issue.

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

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Posts: 588
Topics: 23
Kudos: 88
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Registered: ‎07-23-2018

Re: MacBook air



Sam15 already provided an excellent response and we would encourage you to read over that reply! We did want to add that we know troubleshooting an issue such as this isn't always the easiest. Rest assured, if you are in need of assistance, we have expertly trained Agents ready to help via our Remote Support

Austin|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 26
Registered: ‎09-19-2020

Re: MacBook air

This means one of a couple things all revolving around your OS and disk, either your disk crapped or your file system/OS crapped. Reguardless you need to reinstall your OS. Please look at the following apple support link to help with your issue: (use option - command - R)