Computers & Tablets

[bcasillas204]

I am in need of assitance.  On 2/14/23, I ordered an M2 Macbook with same-day delivery.  Later that day, I received a text message from Shipt, the third-party vendor, informing me that the laptop was delivered to my home.  The laptop was never delivered. 

I contacted Shipt via their instant chat service and was informed that they could not do anything for me and to contact Best Buy.  The following morning (2/15), I contacted Best Buy and was informed that a replacement laptop would be available for pick-up at a local store.  On 2/16, I contacted Best Buy Customer Service to inquire about the status of the replacement laptop and was informed by customer service that the laptop was ready for pick-up.  I traveled to the store for pick-up and was informed by the store that the laptop was NOT ready for pick-up and that there was a hold on the order. 

All I want is to receive the laptop I purchased.  I am a long-time Best Buy customer and this is the first time I have had a poor experience.  Someone please assist me so that I can finalize this issue. 

Thank you. 

[Bobby-BBY Social Media Specialist]

Good Afternoon, bcasillas204.

Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you are feeling after a recent issue with your delivery, and wanting to learn what options you have to receive your replacement device as soon as possible. Please feel free to send me a private message with your full name, phone number, email address, and order number, so that I can research this further with you.

Kindest regards,

[bcasillas204]

Thanks, Bobby.  I just sent you a private message with the info.