12-11-2018 01:47 PM
I just purchased this desktop:
12-11-2018 04:47 PM
12-12-2018 03:11 PM
As previously mentioned, uninstalling and reinstalling, as well as checking Windows Update for any driver updates, may fix the issues you're facing. However, if the unit is new and you don't feel comfortable diving this much into troubleshooting the issue then I'd suggest visiting the stores Geek Squad department to have it checked out or exchanging it for another unit.
|David|Social Media Specialist | Best Buy® Corporate|
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12-13-2018 07:44 AM
I used to sell computers. And troubleshoot such things.
Now this is a really basic set of questions and please don't take it poorly.
Are you sure you plugged the speakers wire into the proper jack?
Are the speakers powered? Do the speakers need to be plugged into an outlet or have batteries installed?
I know these are simple things but sometimes the answer.
Try this also.
Click on the Windows icon and search for
Change Sound Card Settings
Click on it.
Something similar to the below image should show up. Try the different opens and set them as default.
Also open your volume Mixer. (right click on the speaker icon and open the mixer)
For each application make sure it is not muted and slide the sound bar up and down.
Do you happend to have an HDMI cable plugged in. Unplug it.