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Registered: ‎01-03-2014

Laptop apps are gone what does that mean

[ Edited ]

I have a problem is there a way you can find out if laptop is worth fixing you see my laptop you see it works but one time when i loged back in the apps where gone what does that mean can you answer me back thank you 

 

clarisa {removed per forum guidelines}

 

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Registered: ‎07-27-2015

Re: Laptop apps are gone what does that mean

Hello aresrules123 –

 

If this was just a one-time thing there is probably nothing really wrong with your laptop, and this could be chalked up to a system glitch. I have seen similar things before happen when a computer has not been updated or restarted for a long time, and doing so usually fixes the glitch. If this is something that you’re experiencing regularly I recommend taking it to your local store for Geek Squad to take a look at.

 

Regards,

Michael M|Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-04-2013

Re: Laptop apps are gone what does that mean

Kind of a late responder but as I didn't hear about any updates I figured I'd throw in my own insights. I know for a fact there was a Windows 8/ Update that affected apps and they had to do a hot patch on that a day or so later. Make sure your computer is fully up to date with Windows Updates.

What operating system are you running? I know there have been a few instances when I upgraded systems from Windows 8 to 10 as well the apps disappeared.

I would also suggest checking your system files. Follow these simple steps.

a. Press Windows + X key and click Command Prompt
b. Type the command: sfc /scannow and press Enter.
c. Restart the computer and check.
_________________________________________________
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.

I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.