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Posts: 1
Registered: ‎11-23-2008

Laptop Problems

I bought a laptop (HP - Pavilion Special Edition Laptop with AMD Turion™ 64 X2 Mobile Technology TL-60) about 5 months ago. I got the 1 year warranty for any problems it could get.

 

Lately it is starting to get a couple of problems.

Sometimes they keyboard and mousepad simply dont work. I have to uninstall and install the drivers for these.

Right now, the mouse goes crazy. It just starts moving on its own and its really distracting as it goes from one side to the other almost immediately.

Sometimes it just freezes at startup with no apparent reason.

 

Is this enough for bestbuy for me to be able to return it?

Posts: 11,108
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Registered: ‎11-10-2008

Re: Laptop Problems

It sounds like your unit is developing hardware issues. The good thing that its still under the original manufacturers warranty. I think Best Buy is an authorized HP repair facility so you would have to call HP and then tell them of your troubles which you can set up service to an authorized factory service center. The estimated time of repair is determined by the amount of computers Best Buy currently has in its repair queue.
Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.