04-21-2011 04:33 AM
I recently bought an ASUS G72 from my local BestBuy. I'm loving the laptop, but the whole computer freezes and will not do anything randomly. Mouse don't work, can't type, can't AltCtrlDel, nothing, so I have to force restart it. I'm running Windows 7 Home Premium 64bit, fully updated. Also, I have a wireless Logitech M305 mouse and it will randomly not work. Battery is fine, red laser light is on, but it will not move my mouse. I can use the laptop touch mouse just fine. I can restart the laptop and the mouse will begin working correctly again. What would cause my laptop to suddenly freeze, and why does my mouse stop working? Also I use Trend Micro Titanium and have scanned several times, no virus.
04-22-2011 11:44 PM
04-22-2011 11:54 PM
I'll try. When I said local, I meant the closest BestBuy, which is a 30 minute drive. lol Wouldn't be bad if gas prices weren't as high as they are, but I'll definatly try within the next week. I'm pretty sure I bought it in Feburary.
04-22-2011 11:58 PM
04-23-2011 07:05 PM
Alternate solutions based on an assumption that there isn't a hardware issue (things you can try till you get into the store):
1. Disable start up programs. Go to START, then in the box you can type in that pops up, type in MSCONFIG. Go to the STARTUP TAB and click on DISABLE ALL. Go back up on the list and put a checkmark back on your antivirus. Click on APPLY and OK, and restart the system. Check to see if this resolves it.
2. Move your USB adapter for your mouse to a different USB slot, which will force a reload of the driver onto that slot. Test. If still occuring, get a fresh copy of the software from the manufacture's website.
3. Backup your system (use an external harddrive or online source (preferred)) and reload your system using your Restore DVD's. If it is a software issue, that will most likely resolve it. If it still occurs, you know that it's probably hardware.
|I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.|
: Open Mailbox