Computers & Tablets

[Bumzrush]

Hi,

I purchased a Kindle Touch a week ago and have recently decided that I do not like it.  I wasn't able to try it in the store so I had no idea what it would be like.  Would I be able to return this to Best buy for a refund or in exchange for a Nook?  I no longer have the box, but do have the kindle and USB cable.  

Thank you for any help!

[Douglas-BBY Retired: Senior Social Media Specialist]

Hello Bumzrush,

I'm sorry that the Kindle Touch isn't working out for you.  We'd be glad to exchange that out for you anytime in the first 14 days -- no box necessary as long as you have all of the other accessories.

Thanks for shopping with us and happy holidays!

Regards,

[Bumzrush]

Thank you for the reply.  Much apprecited. 

[da0924]

Hi I just received a Kindle Touch for christmas and I would like to exchange it for the Kindle Fire and will pay the difference but I do not have a Gift recipt I have the box and the USB cable, Will I be able to exchange it? Please help me

[truckerturtle]

We have a Kindle Fire longer than 14 days. Today we found out through Amazon that the text to speech feature for such books as Smart Blond, Dolly Parton does not exits on the Kindle Fire. The Mrs. used the text to speech feature on her previous Kindle all the time because she is not able to read in the car and we travel a great deal. She would like to trade the Fire for a model that has the feature she needs. Can this be done after 14 days? Thank you.

[Jimmienomam]

If it has been longer than 14 days then policy dictates that they will not be able to take it back or exchange it. Managers can override this policy, but you should not expect them to do this. So if you want you can try to return/exchange it in store.

@da0924 you need a receipt to return any product. Also if you received it for Christmas, most likely it is well outside the holiday return window which ended January 24th. Purchases made after the December 24th have a 14 day return period for electronics such as the Kindles. So in short no you cannot return it per policy unless they bought it within the last 14 days. If they did then you will need a receipt. Again both can be overridden by a manager but DO NOT expect them to. They easily lose a lot of money taking returns outside of return windows.

[Rnees]

We have spent 2 hours looking for a way to return an amazon paperwhite Kindle that is locked up after 2 weeks use and cannot be saved. The store in Davenport Iowa was less than helpful- basically- go to amazon and return it. Buh bye. This is the extent of the help given. We returned wherein I sat in the lobby telling everyone loudly to arrest me or help us, and KEN, decided to allow me to be arrested rather than provide any help beyond- go to amazon and spend hours and hours there. "People do this every day- I've been here 10 years." 

SPECIFIC DIRECTIONS WITH SCREEN SHOTS, PLEASE. The warranty will be void by the time we figure this out. 

{removed per forum guidelines} Ray

FYI- Amazon customer service is very helpful if you want to buy another kindle- or buy more warranty- but nothing if you wish to make a claim. I bet profits are up though!