01-25-2019 10:29 PM
01-27-2019 10:07 PM
01-28-2019 04:18 PM
I'm with deusexmachina on this one. When you opened up the laptop to replace the original hard drive, was that hard drive not in its caddy? If it is, then you'd have to remove the 4 bolts in the back that hold it down and swap it for a new one. The new one should be a 2.5" version and if it's an SSD (which is traditionally skinnier than a mechanical drive) the packaging should include a spacer to stick on and remove any loosening.
|David|Social Media Specialist | Best Buy® Corporate|
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