Computers & Tablets

[Josh68]

Hello.

We just got an older Dell monitor (FHD) with a VGA cable and the NS-PUV308 adapter. I installed the correct drivers (Windows 10, also tried on Mac Catalina, but as others have reported, that seems to be a non-starter now). After a reboot, the monitor can extend the desktop of my wife's Dell Laptop, but it cannot duplicate the display.

If I choose to duplicate the display via Windows' options, all that happens is that the laptop's screen resolution goes down and the aspect ratio changes, but the monitor is blank. So, I can extend or switch between the laptop screen and the monitor, but cannot duplicate the laptop display on the monitor. Anyone else have this issue, or a way around it? Thanks.

[John-BBY Social Media Specialist]

Welcome to our community, Josh68.

For this issue, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your computer and monitor setup.

I hope this helps. Thank you for writing to us.

[Josh68]

I just realized display duplication works with this adapter on another laptop, where the native resolutions of the laptop display and the monitor match. Same drivers, same OS, both Dell laptops. I wonder if this is a limitation of the NS-PUV308.

[Josh68]

Might be worth considering a sticky on the entire Insignia section of the BB support forums that many questions might need to be sent directly to Insignia support. This seems to be the answer for lots of questions asked in this forum.

[John-BBY Social Media Specialist]

Josh68,

Thank you for your messages and feedback.

We do our best to answer what questions we can, but the Insignia Support team is best suited to answers of a more complicated nature, such as the settings issues you encountered. Information for contacting Insignia can be found both at the link provided above and the materials included with most products.

Thank you for writing to us.