Computers & Tablets

[Mar_I]

I bought this Insignia USB Bluetooth Adapter today. When it is plugged in, it says "Unknown USB Device (Device Descriptor Request Failed)". I've tried installing drivers and it does nothing, they don't even recoginise it as a device. I've also tried rebooting my computer multiple times. I am also running Windows 10 if this helps.

[nckhammond]

That usually means ether the device is defective or the USB port is bad

[KyleR-BBY Senior Social Media Specialist]

Hello, Mar_I,

Welcome to our community, and thanks for reaching out. Big thanks to nckhammond for that answer as well. That's spot on.

You'll want to try that adapter in another USB port to see if it works. If it does, you know the issue is the port. If it doesn't do you have another PC you can test it on? That should let you know if the issue is the adapter itself, or if it lies with some software or setting on your PC.

Please let us know if you have any other questions.

Sincerely, 

[Mar_I]

I tried another port, it picks it up properly, but still does not work. Says theres a driver error. Also, no, I don't have another pc fo test it on.

[KyleR-BBY Senior Social Media Specialist]

Hi, Mar_I,

In that case, exchanging the adapter under the Best Buy Return & Exchange Promise is likely your best bet. 

Sincerely,