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New Member
Posts: 2
Registered: ‎12-14-2019

Insignia Bluetooth USB Adapter not working

I bought this Insignia USB Bluetooth Adapter today. When it is plugged in, it says "Unknown USB Device (Device Descriptor Request Failed)". I've tried installing drivers and it does nothing, they don't even recoginise it as a device. I've also tried rebooting my computer multiple times. I am also running Windows 10 if this helps.

Trusted Contributor
Posts: 2,718
Registered: ‎02-07-2011

Re: Insignia Bluetooth USB Adapter not working

That usually means ether the device is defective or the USB port is bad
Posts: 7,191
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Registered: ‎12-23-2016

Re: Insignia Bluetooth USB Adapter not working

Hello, Mar_I,

 

Welcome to our community, and thanks for reaching out. Big thanks to nckhammond for that answer as well. That's spot on.

 

You'll want to try that adapter in another USB port to see if it works. If it does, you know the issue is the port. If it doesn't do you have another PC you can test it on? That should let you know if the issue is the adapter itself, or if it lies with some software or setting on your PC.

 

Please let us know if you have any other questions.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-14-2019

Re: Insignia Bluetooth USB Adapter not working

I tried another port, it picks it up properly, but still does not work. Says theres a driver error. Also, no, I don't have another pc fo test it on.
Posts: 7,191
Topics: 116
Kudos: 90
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia Bluetooth USB Adapter not working

[ Edited ]

Hi, Mar_I,

 

In that case, exchanging the adapter under the Best Buy Return & Exchange Promise is likely your best bet. 

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!