Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 5
Registered: ‎05-04-2020

Inquiry

Hi, I bought a MacBook in September 2017 in your store in Raleigh, NC. Last week, my mac suddenly stopped working, shut down and I cannot turn it in. I have tried several strategies, however, it doesn't turn it in. What can I do?

Highlighted
Emerging Expert
Posts: 7,386
Registered: ‎02-25-2013

Re: Inquiry

Ok I know this is basic but it is a place to start. Make sure it is plugged in and that the cords are all connected. Make sure there is power coming out of the outlet. I am not certain on iMac but when you plug it in to charge does a light come on normally and if so is it coming on when your plugged in.
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
New Member
Posts: 5
Registered: ‎05-04-2020

Re: Inquiry

Thank you for your answer. 

 

Well, I tried everything, I took it to the service and they told me that the brain of the computer is damaged. If I want to fix it it is going to be about $800, the same price as a new one. I was impressed because I bought in Sept 2017, I have been taking care of it like a baby, I promise. So I have no idea why did that happen!!!!! I am still in shock!!! 

 

I was thinking to get a new one, but now, I am considering another brand, or wait till the next MacBook Pro comes out, I heard that it coming out in June 2020, is it true??

Highlighted
Emerging Expert
Posts: 7,386
Registered: ‎02-25-2013

Re: Inquiry

I have not heard specifically when the macs with the Magic Keyboard are coming out. Just 2020 One thing that could have happened to your mac was either brown out or a power surge. That can happen from a variety of reasons, thought brown out is a lot less common with today's technology. Power surge is still pretty common. According to Apple the new ones will be 13" and start at $1200
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
New Member
Posts: 5
Registered: ‎05-04-2020

Re: Inquiry

Thank you so much!! 

Highlighted
Emerging Expert
Posts: 7,386
Registered: ‎02-25-2013

Re: Inquiry

Just wanted to let you know in case your not on the Best Buy mailing list.

 

The New Mac Book Pro's were just put out.

 

New Mac Book Pro

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
New Member
Posts: 5
Registered: ‎05-04-2020

Re: Inquiry

Yessss, I bought it yesterday, let 's see how this works!! 


@bobberuchi wrote:

Just wanted to let you know in case your not on the Best Buy mailing list.

 

The New Mac Book Pro's were just put out.

 

New Mac Book Pro