09-18-2020 12:07 AM
Hello everybody, yesterday I got the Logitech MX anywhere 2s mouse as a gift from my father, and it's a great mouse, but it has some weird stain on its surface. It looks like a grease stain, but I can't seem to clean it off my mouse. I've used various methods of cleaning, yet the stain still remains. I really love how the mouse works, but the stain is becoming a big annoyance, especially since the mouse is supposed to look new. Is there any way I can make the stain disappear? Or am I just going to have to bear it? Any tips would be great! (The mouse was bought off the best buy website.)
Solved! Go to Solution.
09-18-2020 05:53 AM
If it is within the return period you should get the receipt from your father and return it and get a new one.
09-18-2020 10:47 AM
Hey there, Kayeroo,
We totally understand how a stain can get in the way and we for sure want to assist with this however we're able.
bobberuchi had a great suggestion. We would encourage you to take advantage of our Return & Exchange Promise to swap this out if applicable. Otherwise, Logitech themselves have a guide on how to keep your Logitech mouse clean. You may find some great luck following that guide!
09-18-2020 11:15 AM
09-18-2020 11:28 AM
Sorry to hear that those cleaning instructions didn't work well for you! That said, we're glad to hear you're planning to take advantage of our Return & Exchange Promise.
If anything additional comes up that we may be able to assist with, please don't hesitate to let us know!