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New Member
Posts: 2
Registered: ‎09-17-2020
Accepted Solution

I need help getting rid of this mysterious stain on my mouse.

Hello everybody, yesterday I got the Logitech MX anywhere 2s mouse as a gift from my father, and it's a great mouse, but it has some weird stain on its surface. It looks like a grease stain, but I can't seem to clean it off my mouse. I've used various methods of cleaning, yet the stain still remains. I really love how the mouse works, but the stain is becoming a big annoyance, especially since the mouse is supposed to look new. Is there any way I can make the stain disappear? Or am I just going to have to bear it? Any tips would be great! (The mouse was bought off the best buy website.)

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Emerging Expert
Posts: 7,376
Registered: ‎02-25-2013

Re: I need help getting rid of this mysterious stain on my mouse.

If it is within the return period you should get the receipt from your father and return it and get a new one. 

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Posts: 561
Topics: 23
Kudos: 121
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Registered: ‎07-23-2018

Re: I need help getting rid of this mysterious stain on my mouse.

Hey there, Kayeroo, 

 

We totally understand how a stain can get in the way and we for sure want to assist with this however we're able. 

 

bobberuchi had a great suggestion. We would encourage you to take advantage of our Return & Exchange Promise to swap this out if applicable. Otherwise, Logitech themselves have a guide on how to keep your Logitech mouse clean. You may find some great luck following that guide! 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎09-17-2020

Re: I need help getting rid of this mysterious stain on my mouse.

Okay, so I tried cleaning it as it said on the Logitech Website, but the stain is still on there. I'm going to try the exchange process to get a new one. Thanks for the help everybody!
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Posts: 561
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Registered: ‎07-23-2018

Re: I need help getting rid of this mysterious stain on my mouse.

Kayeroo,


Sorry to hear that those cleaning instructions didn't work well for you! That said, we're glad to hear you're planning to take advantage of our Return & Exchange Promise. 

 

If anything additional comes up that we may be able to assist with, please don't hesitate to let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!