Computers & Tablets

[Kayeroo]

Hello everybody, yesterday I got the Logitech MX anywhere 2s mouse as a gift from my father, and it's a great mouse, but it has some weird stain on its surface. It looks like a grease stain, but I can't seem to clean it off my mouse. I've used various methods of cleaning, yet the stain still remains. I really love how the mouse works, but the stain is becoming a big annoyance, especially since the mouse is supposed to look new. Is there any way I can make the stain disappear? Or am I just going to have to bear it? Any tips would be great! (The mouse was bought off the best buy website.)

[bobberuchi]

If it is within the return period you should get the receipt from your father and return it and get a new one. 

[Austin-BBY Retired: Social Media Specialist · Accepted solution]

Hey there, Kayeroo, 

We totally understand how a stain can get in the way and we for sure want to assist with this however we're able. 

bobberuchi had a great suggestion. We would encourage you to take advantage of our Return & Exchange Promise to swap this out if applicable. Otherwise, Logitech themselves have a guide on how to keep your Logitech mouse clean. You may find some great luck following that guide! 

[Kayeroo]

Okay, so I tried cleaning it as it said on the Logitech Website, but the stain is still on there. I'm going to try the exchange process to get a new one. Thanks for the help everybody!

[Austin-BBY Retired: Social Media Specialist]

Kayeroo,

Sorry to hear that those cleaning instructions didn't work well for you! That said, we're glad to hear you're planning to take advantage of our Return & Exchange Promise. 

If anything additional comes up that we may be able to assist with, please don't hesitate to let us know!