Computers & Tablets

[ImKevin]

Hey, good afternoon. I wanted to go to Best buy but before I went there. I don't know how much they will charge me to fix this, I will show an image of it, https://imgur.com/a/wgiuyks

It's like I have been missing a few screws and it simply came out and I don't know how exactly. Your help will greatly be appreciated, thanks. 

[deusexmachina Valued Contributor]

Chances are that they won't be able to fix it in the store and will need to send it out for an estimate.

[ImKevin]

How much would they need me to give for an estimate? And can you explain by estimate? I've done what needs to be done to know what's wrong ... Why they need estimate?

[MichaelM-BBY Retired: Social Media Specialist · Accepted solution]

Hi ImKevin –

Welcome to the forums and thanks for reaching out to us. I’m sorry to see your laptop chassis is separating, and will be happy to advise you and provide some further clarification of our repair process.

Firstly, one of our Geek Squad Agents will need to examine your laptop in-person to determine if this is something they’re able to fix in-store with some new screws, or if there is physical damage to your laptop that will require replacement parts.

To have this first determination made, I recommend making a reservation for a free consultation at your local Geek Squad Precinct. If it’s determined that your laptop needs to be sent out for service, we charge a flat-rate shipping and labor fee of $84.95, plus the cost of parts. Once we’ve had a chance to physically examine your laptop, we should be able to give you an estimate of the parts cost to repair. If you have any other questions, please feel free to post again.

Regards,