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Posts: 1
Registered: ‎01-29-2019

Horrible product quality!

So I received a Viewsonic gaming monitor for Christmas and I noticed it had a dead pixel, so I returned it and ordered a new Asus gaming monitor. It too had a dead pixel fresh out of the box as well as horrible backlight bleed. I returned it and ordered another of the same Asus monitor. This one too had horrible backlight bleed. I assumed it might just be a common thing with this specific monitor but a friend of mine has the same one and has had no such issues. Upon further inspection this monitor had numerous scuffs all over the back of the it! Obviously I had to return it too. I then ordered a new Viewsonic monitor (the same kind I originally received) and this one has at least 6 dead pixels on it. (No stores carried either which is why I ordered them)
I am unbelievable dissatisfied with the quality of the products I am receiving and I feel as though I am consistently being sent used/refurbished products rather than the "New" product I keep paying for.
Seeing as these monitors are over $300 they should NOT have these issues right out of the box.

Nothing but bad experiences.
Posts: 1,362
Topics: 17
Kudos: 40
Solutions: 82
Registered: ‎10-03-2017

Re: Horrible product quality!

Hello Tekktite,


I know how frustrating it can be to be in a seemingly endless loop of receiving products that aren't up to our standards or yours. In advance, I'd like to apologize for the hurddles you've faced and can ensure you that the items we sell, unless otherwise noted, are new and unused. That said, I'd like to look into your purchase to see what options I may have in assisting you. Could you please private message me your full name, email address, phone number, and order details? We'll go from there!

A private message can be sent my way by clicking on the blue banner below.

Dave|Social Media Specialist | Best Buy® Corporate
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