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New Member
Posts: 2
Registered: ‎01-18-2020

HP Desktop computer 595-p0074

My HP desktop computer is not communicating to the monitor via HDMI cable. It stopped working two weeks ago and the monitor displays the message entering power save mode. The computer works fine with an old monitor that uses the pin connection. 

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Valued Contributor
Posts: 1,617
Registered: ‎02-07-2011

Re: HP Desktop computer 595-p0074

It could literally be the hdmi port in the computer, the monitor, the hdmi cable is bad, a driver issue. You would need to have it looked at......
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New Member
Posts: 2
Registered: ‎01-18-2020

Re: HP Desktop computer 595-p0074

OK I have replaced both the monitor and cable with new ones and still no luck. Is the HDMI port in the computer easy to replace?

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Valued Contributor
Posts: 1,617
Registered: ‎02-07-2011

Re: HP Desktop computer 595-p0074

Probably not on a budget desktop like that. Its usually part of the motherboard.
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Valued Contributor
Posts: 1,617
Registered: ‎02-07-2011

Re: HP Desktop computer 595-p0074

You could always add a cheap video card thou
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Registered: ‎07-23-2018

Re: HP Desktop computer 595-p0074

Hey there, Brian62,

 

We're glad to hear that you've already attempted to troubleshoot some potential issues with this! It's always strange when only one specific part of a PC stops working.

 

It does sound like it could still be a drivers/updates issue, or perhaps a issue with the motherboard/graphics/port/etc on your actual PC. For both of these things, I generally advise meeting with one of our Geek Squad Agents in-store for further assistance so that we can examine your PC and potential solutions. 

Austin|Social Media Specialist | Best Buy® Corporate
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