12-28-2008 08:44 PM
I got a Gateway T-6330u. I had to return the first one because it kept freezing up. A few days ago, I had trouble with the sound after I tried to install media player. I got the sound back on, but I accidently cut the wireless button off ,and lost internet. Once I figured out what I did, I cut it back on. However, I still cannot get internet. Geek Squad did a diagnostic, and concluded that Norton wasn't configured correctly. They reconfigured the computer some, and that was supposed to have fixed it, only it didn't. Their next idea was for me to restore the computer from a backup. That would actually be the second time I had to restore this computer from a backup in a month. Anyway, I used the three disks, but it never lets me finish the third one. So now, the computer is installed incorrectly and I still can't get wireless internet.
I'm very frustrated. What can I do? I have the accidental insurance and I'm sure a manufacturers warranty. I'm at the point that I don't even want this computer. I want a different one. Too many problems with this model.
I also need to know something. What order was I supposed to use the restore disks? Is it the 1 &2 DVD or the CD of just one to go first? Which order was I supposed to go in?
Any suggestions would be helpful. I've fooled with this computer for hours now.
12-28-2008 09:07 PM
If the third disk is not working , then chances are the disc has a burning defect. If you still have the recovery partition on your hard drive, immediately press ALT and F10 when you turn it on, and it should boot to the recovery partition where you can restore the unit to the factory default using the built in recovery.
12-28-2008 09:25 PM
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