05-27-2020 01:04 PM
Thanks for taking the time to connect with us. We don't like to hear your tablet may be having some difficulties!
Generally speaking, there's three best methods to assist: Geek Squad Protection, our Return & Exchange Promise, and the manufacturer warranty. Do you happen to remember when this purchase was made? That will help us narrow down which, if any, of these may be an option.
05-28-2020 08:24 AM
05-28-2020 08:29 AM
05-28-2020 08:30 AM
05-29-2020 10:54 AM
Thanks for clarifying that additional information! We're a bit outside of the aforementioned times for something such as our Geek Squad Protection to be an option.
That said, we still have fantastic Geek Squad Agents standing by who may be able to help with this! Please visit this link and select "Computers & Tablets", "Tablet", and then "Samsung Tablet" for more details on how we may be able to assist!