Computers & Tablets

[AlissaL]

My Galaxy keeps restarting itself. I can't do anything with it. It's pretty old, I'm wondering if it can be fixed.

[Austin-BBY Social Media Specialist]

Hey, AlissaL! 

Thanks for taking the time to connect with us. We don't like to hear your tablet may be having some difficulties! 

Generally speaking, there's three best methods to assist: Geek Squad Protection, our Return & Exchange Promise, and the manufacturer warranty. Do you happen to remember when this purchase was made? That will help us narrow down which, if any, of these may be an option.

[AlissaL]

About 4 years ago

[bobberuchi]

Does it give any indicating that it is restarting in safe mode? Did this start happening right after you installed a new app. Sometimes malicious software installs can cause a device to restart in safe mode to protect itself. Or the software you installed is made for an operation system that is newer or incompatible with the the operating system on your tablet. If you think that is the case try removing that application

[bobberuchi]

Fix suggestion #1 Re calibrate the battery Drain the battery all the way down until the device powers off by itself Charge it until it is 100%. Do not use it while charging. Also it is strongly recommended to only use the charging equipment that came with it. Unplug and restart Drain it again Charge it full and do not use it while charging

[bobberuchi]

Is your Galaxy Tab feeling really warm or hot when this happens? If so it is restarting to protect itself. Also regarding the applications and the operating system. See if you can update the tablets operating system

[AlissaL]

It gives no indication of a safe mode.
I recently added zoom and Samsung health to my phone and the phone and tab are connected via SideSync.
I haven't noticed it being hot.

[Austin-BBY Social Media Specialist]

AlissaL, 

Thanks for clarifying that additional information! We're a bit outside of the aforementioned times for something such as our Geek Squad Protection to be an option. 

That said, we still have fantastic Geek Squad Agents standing by who may be able to help with this! Please visit this link and select "Computers & Tablets", "Tablet", and then "Samsung Tablet" for more details on how we may be able to assist!