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Posts: 1
Registered: ‎11-29-2021

Display Model All in One Living a Nightmare

I live on an Island that takes about 3 hours to get to my nearest Best Buy.  I bought a Demo Model Dell all in one last night and I work from home 8a to 8 pm.  This was a replacement for my laptop that quit Saturday.  


They did not tell me nor provide a password to get past the DEMO administrator, therefor, I cannot get in or work with the apps I need unless I am the Administrator.   


I have made 22 phone calls, all forwarded to the service center and Geek squad who tell me they cant help me.  I cannot get the store on the phone, I have left 7 messages for a call back and to no avail.   Online it says to type inh trs10 or admin and it does not work, can anyone help me.  I am truely desparate and losing $500 a day I can't get on.   

Posts: 3,474
Topics: 62
Kudos: 132
Solutions: 188
Registered: ‎10-19-2017

Re: Display Model All in One Living a Nightmare

Hello, pdjthompson,


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your purchase! Getting a new work computer is meant to be an exciting time. However, not being able to access it, can surely be a bit nerve wrecking.


I am happy to look into this for you, and see what options are available for you. First, I am going to need some more details. Please, private message me with the order number or Customer Service PIN off your receipt, along with your full name, phone number, e-mail address, and the store location you made your purchase. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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