12-29-2008 09:20 PM
Is it just me or has anyone experienced failed diagnosis problems with Geek Squad?
When my Dell laptop was being diagnosed for a software problem, Geek Squad attempted 4 failed diagnosis, each time I was told my laptop was in "perfect condition" and when I arrived at the store to pick up my laptop, I would stand at the counter and start the laptop up as usual and wait to see if anything unusual was happening! After 3-5 minutes! The screen would blackout! This happened 4 times! After the 4th failed diagnosis, I refused another diagnosis and insisted on the computer be sent out to the manufacturer! The manufacturer concluded that the laptop was infected with BSOD (Black Screen Of Death) and fixed all the memory and defects! Geek Squad basically did nothing!
I was really dissappointed in the costumer service provided with no alternatives to a solution.
12-31-2008 11:57 AM
they can't really fix your software problem.
your laptop is in perfect condition hardware-wise. that's what probably they diagnose for (hardware diagnostic.)
have you tried reintalling your operating system? could be a virus.
by the way, bsod = blue screen of death.
12-31-2008 08:30 PM
01-02-2009 08:52 PM